[Home] [Amateur Radio Club] [BONITO RadioCom] [RadioJet] [BONITO Products] [WAVECOM] [BOGER Classifier] [Amateurfunkgeräte] [Radios -used] [Mail Order Form] [News&Tips] [Services] [Publications] [Terms+Conditions] [HAM Radio Shows] [Product Support] [Company-Info] [DRM Digital Radio Mondiale] [Feedback] [Links]

 Product Support

 

When you register, you become eligible for written or verbal product support from CICS.

This includes installation and basic use of the software. It does not cover use of advanced features, use of software or files not included with our products, or problems caused by your computer system / radio.

  •  As of today, any other/ additional support is charged at US$ 20.00 for every (starting) 15 minutes of support. Payable by credit card (VISA/MC only).

Here's how to contact COMPUTER INTERNATIONAL user services team. If you contact us, please be prepared to give us the following information:

  • Complete name of our product
  • Version number of the CD-ROM + Section-ID-Number / Passwords
  • Specific details of the problem you're having. It is not helpful to write "...it does not work". We need DETAILS.
  • Complete information on your computer and radio system setup
    • because we can not SEE what you have done so far, we need a detailed written description of your hardware setup.
    • detailed information about your computer and operating system.
    • did you read all the respective manuals? And followed all install instructions?
    • did you check out our FAQ pages?
    • Make sure you have an active 'high speed' Internet connection hooked up to your PC.
    • If necessary, activate RDC (or another RDC program), allowing us to 'see' your computer.
    • Did you install ALL Microsoft Windows© updates, including the optional/ hardware?


       EMAIL   

When you register, you become eligible for written or verbal product support from CICS. (click to register with CICS)

TEL: +1 989 224 9080     in Michigan  EST

 

Mail:            COMPUTER INTERNATIONAL                   
                    ATTN: Support
                    207 South BUS-US-127
                    St. Johns, MI 48879
                    U.S.A.

  April 20, 2013